RecordNumber
1418
LC Class
HD
LC Number
62.37
LC CutterNumber
.R928
LC Date
2010
Corp. Body
Ryan, Robert
Title
The business of IT how to improve service and lower costs
Author Statement
Robert Ryan and Tim Raducha-Grace
Publication
IBM Press
Publication Year
c2010
Notes
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward
Subject
High technology industries , Success in business
ADDED ENTRIES
Raducha-Grace, Tim
وارد كنندة اطلاعات
mayam mohammadpour
تاريخ ورود اطلاعات
1389/03/03
Index
Includes bibliographical references and index