Corp. Body :
Ryan, Robert
Title :
The business of IT how to improve service and lower costs
Author Statement :
Robert Ryan and Tim Raducha-Grace
Notes :
Improving service and lowering costs -- IT service lifecycle : improving business performance -- Adopting IT service management using ITIL -- IT financial management : the business of IT -- IT business cases : realizing IT value -- IT performance management : defining success -- IT business skills : enabling customer outcomes -- Success stories : improving service and lowering costs -- Going forward
Subject :
High technology industries , Success in business
ADDED ENTRIES :
Raducha-Grace, Tim
وارد كنندة اطلاعات :
mayam mohammadpour
تاريخ ورود اطلاعات :
1389/03/03
Index :
Includes bibliographical references and index
